How do I set up my files for cutting?Please see our laser cutting file set up guide for full instructions on how to set up your file.Can you set up files for me?Yes we can set up file for you, we charge $115 p/h for file set up. Please contact us for a quote on your job.What is your usual turn around time?We generally have a same day to next day turn around except during busy periods when our turn around time can extend to 1 - 2 days. At this time we usually have extended hours to keep wait times to a minimum.What file types do you accept?Illustrator, PDF, SVG, DWG 2013, DXF 2103.Do you supply materials?Yes, we have the following materials in stock 3mm, 4.75mm, 6mm and 9mm MDF3mm, 4.5mm, 6mm and 9mm Perspex1.8mm and 3mm Bamboo3mm Hoop pine ply4mm Birch plyWhat are your laser cutters bed sizes?Large Machine: 1200mm x 880mmSmall Machine: 900mm x 570mmMaterials and file sizes should not exceed these sizes.Can you cut metal?No
What type of materials can you cut?We can cut paper, cardboard, corrugated cardboard, acrylic perspex, MDF, LDF, interior plywood, solid wood, pine, veneers, balsa wood, fabric, leather, foam board and corflute. Some specific materials contain chemical compounds that are released as extremely toxic gases when cut, such as chlorine gas. We reserve the right to refuse cutting of such materials as they are not only harmful to our team but also to yourself. We are open to trying other materials so if you are unsure if we can cut your material please research it or contact us to confirm.What thickness can you cut?We can cut materials between .01mm - 9mm of thickness. Note that the thicker your materials the more likely the cut will be slanted due to the nature of laser cutting. Please contact us if you are unsure what thickness we can cut in your material.Do you have extended hours?Extended hours are only available to students at specific times of the year (during hand-ins / crits / presentations). Please see our footer (at the bottom of the page), Twitter or Facebook page for updates.Can I make a booking?We do not take bookings, call before you come in or email us to check the turn around time. During our busy times when we have a queue you can reserve your space in the queue by either bringing in your materials (and emailing your file later) or emailing your file (and bringing in your materials later).Do you post?Yes, we post NZ wide