Is delivery included? The price of the laser machine includes delivery to clients nationwide. On delivery of the laser machine our laser technicians will also do installation & training. We will teach our clients how to operate the machine and how to best use the software that comes with it. Please note that design software such as Coreldraw is not included.
What is the warranty on the machines? 2 year warranty on mechanical parts & 1 year warranty on laser tube, air pump, exhaust system & air compressor. 30 day warranty for lens & mirrors.
Is there after sales support? Maxlaser offers lifetime support when purchasing a laser machine. Our technicians can help via whatsapp, video call, teamviewer & telephone. Call out for a technician is also available on the clients account.
What is your return policy? A laser machine is able to be returned & swopped out within 7 days of delivery provided the laser machine is found not to be damaged & is in good working order. There will be a 20% cancellation fee that will be charged. Specially ordered machines can not be returned.
What maintenance needs to be done? Your daily, weekly & monthly maintenance on the machines will be explained on the day of training. Client’s just need to ensure that the focus lens, mirrors, guide rails & bearing are always kept clean. This is an easy process which can take 5 to 10 minutes each day.
Can i repair & service my own machine? Thunder Laser provide an extensive amount of content that is on their troubleshooting page at the Thunder laser main website. All this information will guide the laser operator to successfully change any part that may need to be replaced. MaxLaser will help assist via telephone, whatsapp video calls, zoom or teamviewer. Should the problem be too technical then one of our technicians will come out at the client’s expense.
Sales agreement – MaxLaser does offer the option of the purchaser to pay off the laser machine over an agreed period of months. Once the agreed period of months have been paid for in full, the laser machine will then belong to the purchaser.