2.4.2 Service Support
Whether you are purchasing your very first CNC cutting machine or the fifth, preparing for the arrival of a machine can at first glance be an overwhelming task. A good machine manufacturer will guide you through the process and always be on hand to answer any questions.
One of the biggest decisions is where to locate the machine in your factory as there are often a lot of things to consider. Esprit Automation will create a tailored engineer drawing for your machine and factory, working with you and your business to get the best outcome and simplify the process.
As with any machine, CNC cutting machines can and will go wrong at some point. While it is possible to minimise these periods of unexpected downtime with regular machine maintenance and servicing, they can never be fully eliminated.
Consider what the engineer availability is like from the machine manufacturer/supplier and how long will it take for an engineer to arrive at your site. Even if they can arrive the next day, do they keep spare parts in stock or are the parts on short lead times? Do not underestimate the potential knock-on effect of a broken-down machine on your production line and end customers.
In the below video you will find an example of a customer review of a fiber laser cutting machine. They explain in detail what they considered before purchasing a machine, as well as an evaluation after having used it for some time.